great young man and does a great deal
I have just brought a new Santa fa from Barton's and just wanted to say what a wonderful experience it was not only did we get the best price there staff could not do enough for us Jackson was not pushy just a gentleman well above his years and rang me to see how the car was going and booked in the car for it's first service and would recommend any one to pop in and see him if they are in the market for a new Hyundai great young man and does a great deal
Michael - QLD
No slick sales talk. Straight to the point.
My husband, John and I picked up our new Hyundai i30 on 28/3/17. I would like to complement our Sales Assistant Jackson Harris for his professional and knowledgeable assistance. From John's original telephone enquiry Jackson was quick to strike a deal with us in a prompt and professional turnaround. In fact, it was so quick we agreed to purchase the car on the spot which we have never done. No slick sales talk. Straight to the point. Overall, Bartons Bayside Hyundai was a great dealership to deal with. We just love our new car. Once, again many thanks to Jackson
Chris - QLD
Happy owner of new Triton ute.
Friday 24th I had my first service done on my new Triton that I purchased from Bartons Wynnum. It was a true pleasure to deal with Andrea when I arrived she was so pleasant to talk to and very professional. The service was done very professionally by Ash and my car was left in a neat condition which is very important to me. After it was completed I was contacted to let me know he was complete and no problems found, great news. After I picked him up I went to spare parts and dealt with Paul again a true professional, got the weather shields I wanted and they look great. You should be proud of your entire team . I would like to give your team a 5 out of 5 rating for all they do WELL DONE.
Noel - QLD
i will certainly come back to buy our next car
I would like to rate Frank and Aidan for the excellent work they put in together, on my car. To replace my ignition on my mitsubishi vrx, so that i could return home to the Gold Coast was very much appreciated in such a short time. As a long term customer, i will certainly come back to buy our next car. Well done Frank and Aidan. Five Stars.
Leschilcott - QLD
really appreciate that he took the time to explain to me
I would like to give 5 stars for the service I received today on the recall on my ASX which was done under an hour, most impressed. Andy worked on car and service advisor was Lea. I also want to thank Oliver who showed me how to make phone calls from car, after owning car for 3 years and asking many times at service no one seemed to make it simple but Oliver was very patient and I really appreciate that he took the time to explain to me, we have always been happy with your service.
Deirdre - QLD
5 Star Service at its Best
A very big thank you to Tim and Jade at Bartons for their professional service I received with the recent purchase of my Mitsubishi Triton. The entire process was seamless and they were both readily available to help out whenever necessary. You are both great representatives for the business and I will be sure to recommend Bartons any opportunity I can.
Michael - QLD
I have nothing but high praise
I had my company car repaired this week due to a brake & Bluetooth issue. Andrea was my service advisor and Alex was the mechanic. I have nothing but high praise for both employees, Andrea has a very professional manner and notes the problems as well as asking questions that may relate to the issue so that all parties are clear of the actions needed for repair. She does this with a smile and humour that is well appreciated by myself,in fact all the service staff have the same attitude,they make you feel welcome and confident that your problems will be fixed and on time. As the part needed for repair was unavailable she arranged a loan car for me to use so I could continue my work as usual, much appreciated. 5/5 is my score for your service dept, I would appreciate that the content of this email be shared with your service staff as too often the management of a company only receive emails that highlight a customers grievance rather than the good work that occurs on a daily basis.
Denny - QLD
very professional smooth and worry free transaction
My wife and I would like to commend your Subaru salesman, Nick Maras for a very professional smooth and worry free transaction on the purchase of our new Subaru Impreza and would look forward to dealing with Nick in the future.
Brett - QLD
Customer Service was a real, positive experience
Last week my vehicle was in the service centre as an item had become loose on the canopy. I’d wanted to let you know the customer service and was a real positive experience, and something that I have not seen in a dealership for some time.
Justin - QLD
I Would Rate His Service as 5 star to all my Friends
Hi Mark the Service we had on our Hyundai on Friday 10th February at our house was wonderful. James is so polite and he did not disturb our the us in our daily chores. It was really great he came to the house as I am full time carer for my Husband who has Leukaemia and several other health complaints. I would rate his service as 5 star to all my friends who live in our OVER 55 VILLAGE
Jean - QLD
I Definitely Will be Returning to Barton's for Future Vehicle Purchases
I purchased a 2014 Holden Cruze from Bartons in January 2017. I dealt with their salesperson Branndon. The service I received was impeccable and, whilst I don't often write reviews, in this case one was warranted by way of recognition. The communication was excellent throughout the short efficient buying process, the advice I received was crystal clear and honest. I definitely will be returning to Barton's for future vehicle purchases and I cannot recommend them highly enough
Al - QLD
Bartons Feel Like It's Home
Just wanting to pass on our compliments with regards to our dealings with Barton's. We have had a few trips to the Wynnum Dealership over the last few months and had my i30 serviced on Wednesday 25th January. I can't speak more highly of your staff, showroom/yard and the general amazing attitude of your people. It's not often you are in a workplace where the overall and overwhelming theme is that the staff genuinely love working there and feel like it's home. That atmosphere permeated us as well in quite a remarkable way. I'm never shy about asking people if they like where they work and the responses from your staff were both honestly lovely and refreshing. Everyone we have dealt with is outstanding and a credit to you and themselves as well.
I was extremely happy with your Hyundai Service Department, your Used Car division led by John and also Jade and the sales team who are helping our son Luke, who is about to buy his new Triton, have all been excellent. We were once self employed in the Automotive Industry and dealt with quite a few Dealerships and you certainly are outstanding in comparison. Whatever or however you do it, keep it up. If there was an 11 I'd happily give it, so a 10 will just have to do, and keep that yummy coffee coming.
Terri - QLD
Absolutely wonder experience here at Bartons!
Had an absolutely wonder experience here at Bartons!! Would highly recommend to everyone!! I have never experience such amazing customer service in my life. Warwick Lee was our Used Car Sales Representative and he was Excellent from start to finish. He went above and beyond and I can honestly now say I would never buy a car from anyone else but Bartons. So happy we got to deal with someone as wonderful as Warwick. Corinna was excellent too.
Elizabeth - QLD
Truly go above and beyond for not only customers but people who ring randomly seeking help
Let me just say The general manager, Michael Atkinson at Barton's Capalaba truly goes above and beyond for not only customers but people who ring randomly seeking help. After Ultratune failed to carry out a proper service and repair I called Barton's Subaru for help and advice however it was New Year's Eve and the service team were finished for the day. I spoke to the receptionist who was very nice and polite as I had a little cry and told her the issue I was having. I told her I would call back on the 3rd of Jan to speak to someone from service. About 15mins later I received a phone call from Micheal he informed me that his receptionist told him that I called and was upset about my car (bare in mind I did not purchase my car through Barton's - however I wish I went there instead), I told him the problem and my experience with Ultratune. Michael was very sympathetic and extremely kind offering to have a tow truck pick up my car and take it to their dealership and that they would provide a courtesy car for me to get around in the meantime (tow truck and inspection of car would be at my expense). I politely turned the offer down and said I will attempt to get the car there on the 3rd.
The car was taken to Bartons and I had the opportunity to meet Michael. From my interactions with him I can honestly say he truly does care about people/customers. If only all dealerships had people like him. Also Les from service was fantastic, he kept me updated throughout the 2 weeks they had my car and was very polite every single time we spoke. I cannot speak more highly of both Michael and Les. Also to the guys behind the scene that worked on my car and fixed the immobiliser issue as well as the stuff up that an Ultratune store did. I can not thank you enough. I highly recommend Bartons Subaru Capalaba. I won't be taking my car anywhere else from now on.
Kirra - QLD
This has been the best, most stress free car buying experiences I have had yet
Just thought I would send a quick email to say thank you. I am loving my new car and really appreciate you dropping it off and going through everything with me yesterday. Between Rachael and Macquarie this has been the best, most stress free car buying experiences I have had yet.
Regards, Charlotte - QLD
Look forward to bringing my car back I September for the next service!
I would like to rate Jayden E, Tiffany and the whole team there a massive 10/10! I waited for my service to be complete, and during that time :
Thank you to everyone for a great experience. Look forward to bringing my car back I September for the next service!
Phill - QLD
I was Nervous At First. But Bartons Made The Experience Easy
On the 12th of December I drove away in my brand new asx. This is my first brand new car. I was very nervous. Donna was amazing with organising the finance for me. Adam was wonderful in explaining the extras I could get for the car. Cory was fantastic in going through all the paperwork. All your staff were very patient with my child, who also helped watch what he was doing, so I could sign documents.
Cory was great the day I picked up my car. He went through everything. Showed me how everything worked, and offered support after I left. I returned today, to have the 1 month check. Julez made me feel comfortable and at ease. She was understanding towards my needs, needing to work around my lunch break at work. Mon did a great job looking after my car. I have never felt so relaxed and at home, as what I do when I come to Bartons. Thank you so much for fantastic customer service.
Christa - QLD
Thanks again for your professional assistance
Thank you Louise for your professional and thoughtful approach in assisting with the purchase of our Genesis. The process was completed with ease in a complex situation. It was an exciting experience taking delivery of the car and all aspects were completed in a timely and informative manner. Thanks again for your professional assistance.
Bronwyn and Peter - QLD
A BIG thank you to Bartons for your excellence in customer service.
I bought a 2015 Hyundai Active earlier this month and I had the pleasure of dealing with Louise in sales. She was awesome! Didn’t miss a beat and genuinely a real pleasure to deal with. I never did the feedback then, bad girl I am. And have had so much going on that I kept forgetting, but Louise was ever attendant. And I would give her a gold star if I could. The last reminder I had was when I recently serviced the vehicle with Jai K, the car was in and out and serviced in a super manner. A BIG thank you to Bartons for your excellence in customer service.
Bayside Pro Installs - QLD
A Friendly and Caring Response to Make Me Feel Like a Special Barton's Customer.
Thank you to Jarod, Belinda, and Alex for their efforts to fix a problem with my ute. They all exceeded my expectations with such friendly and caring response to make me feel a special Barton's customer. If that is what the Barton name means, you have got it absolutely right, and my experience today is 10/10 plus.
John - QLD
The Level of Customer Service and Staff Friendliness Has Never Wavered
I booked the vehicle in 9 weeks in advance as we were heading overseas. The Customer Service person was pleasant and the process very efficient. On the day of the service the Customer Service Reception staff were very friendly and again well skilled in the jobs. The work was carried out whilst we waited and the only hold up was the preparation of the paperwork to release the vehicle. We have had previous services carried out at Bartons and have found that the level of Customer Service and staff friendliness has never wavered from the level we experienced recently. The service reception area and waiting room are very welcoming places. Congratulations on having maintained such high service standards. (PS – definitely worthy of 5 stars)
Bob - QLD
Asset to the Dealership. Would not Hesitate to Recommend to any Friends.
I took delivery of a new Hyundai Accent yesterday and would like to say what great service I received from your salesman Phillip Albrecht. He is an asset to your dealership and I would not hesitate to recommend him to any friends who are looking to buy Hyundai vehicles. In fact the whole experience for me was fantastic - great communication, good product knowledge and of course a very good deal. I met several staff over the two visits and all were friendly and helpful. I am very happy with my car and look forward to further dealings with you over the coming years.
Lesley - QLD
The Whole Set Up Was Very Professional, as Were the Staff
My Husband Alan McKinnon, bought our car in for a service last Tuesday, but when I asked how the Service had gone, he was very enthusiastic. He said that the whole set up was very professional, as were the staff. He was also very pleased with the result and the price. He bought the car over from Stradbroke Island for the service, so he had the cost of the barge and the extra time to consider. The decision has already been made, back to Bartons for the next service. A score of 10/10 is happily given.
Noreen - QLD
Treated to Free Game Tickets at the Gabba
Very impressed by Matt & Jade in their assistance in selecting our vehicle, another i30 demo this time! Very professional & helpful, loved all the new bells & whistles compared to our 2009 model. Our 4th Hyundai since 2002. Go Brisbane Lions too, Hyundai, treated to our 1st game at the Gabba. Thanks again MAtt & Jade.
Candy - QLD
Incredibly Happy. Friendly and Honest Service
I have just purchased a new Captiva. I am incredibly happy with the friendly, honest, professional service I received. George was wonderful and assisted me throughout the entire process. Trevor in finance has been incredibly helpful and made it happen for me. Taylor was very friendly and informative. I would highly recommend purchasing your next car from Bartons Holden Capalaba. I wouldn't and won't go anywhere else. Thanks so much to everyone there for helping me get my new car!
Excellent Customer Service
Booked vehicle on Thursday for Friday last week to have some work done. Excellent customer service. Very helpful Service Advisor. 5/5star. Very happy customer.
All I Can Say is I Would Rate the Service as Excellent
My vehicle was serviced on Tuesday 17th of May and all I can say is I would rate the service as excellent my service advisor was will and he couldn’t do enough for me as well as the staff within the service dept. . I was in a position that I had to wait for my vehicle and the ladies were wonderful making sure that I had everything I needed and keeping up to date with the progress of the service . Even the staff moving from one dept. to another would stop and ask if they could be of service or if they could get me a coffee and as far as improvement I can’t pick a section that can be improved upon.
Warm - QLD
I Was So Impressed With The Bartons Hyundai Service
We had our i30 serviced on the 24th of May. The first service of this car and our first time to this service centre as well and I was so impressed! I LOVE HYUNDAI !!! We previously owned a Toyota Camry, a Nissan X-trail, a Holden Captiva and we religiously bring the car for service when required but we have never.. never,,, never experienced having the car back so clean inside and outside. I was blown away! It wasn't just clean it was CLEAN to a high standard! You guys did me a good favour.. this means a lot to me and I thank you for that. Special thanks to Blake and Lou for their kind assistance. They did an awesome job! I give your team 5/5 rating!
Grace - QLD
Proud Car Owner From Bartons
Massive thank yous must go out, especially to Tim and Paul who were so instrumental in helping me drive away in what is sure to become a true Australian icon – the last ever Australian built Holden ute. I am now the (still grinning) owner of my first ever brand new car and what a car! 2016 SSV Redline ute in Slipstream Blue. With a few bits of bling and a couple extras it is the envy of many. I recently had it in first its first checkup and received a perfect bill of health and nothing but smiles and great service from the service team. Thanks also to the guys out back who fitted the hard lid and ‘bits’. I am loving my new baby and look forward to catching up during service or around the bayside.
Great Work Ethic
I would like to voice my appreciation of the excellent assistance & service I received,from the people involved in my visit today Wednesday 18/05/2016. They were firstly the service advisor Will,assistant service manager Vincent & last but not least the service person Jayden E. I personally rate all a great 5. Please keep up the great work ethic.
Kelvin - QLD
Cant Pick A Spot To Improv Upon
My vehicle was serviced on Tuesday 17th of May and all I can say is I would rate the service as excellent, my service advisor was Will and he couldn’t do enough for me as well as the staff within the service dept. I was in a position that I had to wait for my vehicle and the ladies were wonderful making sure that I had everything I needed and keeping up to date with the progress of the service . Even the staff moving from one dept. to another would stop and ask if they could be of service or if they could get me a coffee and as far as improvement I can’t pick a section that can be improved upon.
Peter - QLD
Car Was Left Clean. Would Not Have Known It Had A Service
I had my first service on Saturday performed by Alex H and Louise. The customer service was great and the car was left clean (wouldn't have known it had a service). My feedback is 5/5. I look forward to seeing the crew at my next scheduled service.
Tina - QLD
Recommend the Bartons Team to Anyone Looking for a Professional, Informative and On Time Service
I recently had my Hyundai iLoad services by your team at Bartons Wynnum, and I would like to rate my experience a 5/5. The staff there were very informative and helpful in advising what options were available to me in getting the vehicle serviced. ie. mobile service vehicle, pick up and drop off and loan car if required. I was called whilst the service was taking place to be advised what additional work needed to be done so there would not be any surprises when it came time for payment. The loan car I was provided was clean when I picked it up. At time of payment, Louise was clear and informative with regards to what work had been carried out. Overall I would rate the experience a good one and would recommend the team at Bartons Wynnum to anyone that is after a professional, informative and on time service.
Great Service. But.
I received great service today at Bartons Holden when my Captiva needed a turbo hose. However it would have been helpful to have received a call to give me an indication of when it was going to be ready so I could plan my morning, Thanks Felicity.
Laritz - QLD
Informative and Helpful Staff
I recently had my Hyundai iLoad services by your team at Bartons Wynnum, and I would like to rate my experience a 10/10. The staff there were very informative and helpful in advising what options were available to me in getting the vehicle serviced. ie. mobile service vehicle, pick up and drop off and loan car if required. I was called whilst the service was taking place to be advised what additional work needed to be done so there would not be any surprises when it came time for payment.The loan car I was provided was clean when I picked it up. At time of payment, Louise was clear and informative with regards to what work had been carried out. Overall I would rate the experience a good one and would recommend the team at Bartons Wynnum to anyone that is after a professional, informative and on time service.
A Valued Bartons Family Member
I have just picked up my Calais after a warranty repair to fix a leaking air-conditioner. The work was completed by Dan and organised through Michelle at the Capalaba dealership. I purchased my Calais in 2013 from when it was Oldfield's. I drove past 4 closer dealers and settled on Oldfield's (now Barton's) and I have never regretted that decision. Great service and great car. My rating for todays service is 5/5.
Another 5 out of 5
My car was serviced at bartons capalaba today and i would like to rate it a 5/5 I had Reagan work on my car today and Anthony was the service advisor I was Pleasantly surprised that my car had a wash and vac which was amazing. Thank you very much for the lovely staff at Bartons
Sarah - QLD
5 out of 5. But...
I'm sending you this email to say that my service advisor was William and James worked on my car. I was very pleased with the service that I was given. However, when my car was finished I eventually had to go ask someone how long it would be. But my keys were already on the counter waiting. Even though my car had been sitting out front for about 15 mins. However, I'll let that slide, as I know how busy everyone gets. I'll rate my service 5/5.
Jade - QLD
Credit to a Professional Organisation
Hi, my car (Lancer) had its 30000km service at Bartons Mitsubishi Capalaba on 21 April. I am pleased to let you know I was entirely satisfied from booking the car in to picking the car up. All staff I came in contact with, over the phone and in person, were very professional and a credit to your organisation. I am pleased to rate the experience 5 stars
Tim - QLD
Professionalism and Understanding from Bartons
My Subaru XV had its 6 months service this week and a feedback request card was left in the vehicle. Firstly, Ryan and service advisor Les did a great job and my car was returned perfectly clean and running well. Secondly, I would like to pass on my thanks to some of your staff for dealing with the changeover of my vehicle back in June this year. My family and I have owned a number of Subaru’s and prior to the XV I owned a 2013 WRX Premium. At 40,000km the WRX suffered two serious engine failures within 6 months, one of which left my wife stranded on the side of the road. My wife and I lost complete faith in the mechanical integrity of the vehicle and although it was still under warranty we wanted to offload the car which was in your workshop awaiting a new engine. To make things even more challenging around that time I was away from Brisbane for extended periods due to work commitments. I met your Service Manager Altaf Jalal and discussed options available for selling the WRX. I must say I was very impressed with Al’s professionalism and understanding. He also provided a loan car for a considerable period which was vital as my wife had no other options to get to work. I was ready to ditch Subaru but primarily due to his negotiation work and the sales staff led by Mark De Loryn and Nick Maras (who had to deal with Leasplan as well) I picked up the XV with a fairly short delivery time and it’s proven to be a great car so far.
Murray - QLD
Another Happy Bartons Customer
I have been using Oldfield Holden now Barton’s for over 14 years and I do not go to any other dealer. Out of 5, I rate your dealership a 5. From Michelle (Service Manager) to Julieann and Jackson the service tech I rate very highly, not only in customer service but for the quality of work done. Nothings ever a problem J
Another Happy Traveling Bartons Customer
I would like to say thankyou to you and your team, in particular James and Louise for for my first service definitely 5/5. Even though I live on the North side of Brisbane I will certainly continue to bring my Accent back to Bartons for my future services.
Maxine - QLD
Another New Happy Bartons Family Member
Today is the first time I have had service done at Bartons. For the last 12 years I have had all my servicing done at Keema Cleveland where I have purchased 3 Hyundai cars. However on advice from friends I decided to no longer trek to Cleveland and have my servicing done at Bartons. I found the staff very friendly and I was able to take advantage of the courtesy bus to transport me to my home and be picked up again to collect my car in the afternoon. As for the actual servicing of my vehicle I was rather surprised to be told that my next service will be due in January… I have previously always had servicing done at 6 monthly intervals, is this something new? I was happy to find that my car had been washed and vacuumed before being returned to me, as it was at Keema, but I was disappointed to find that I did not get a Senior discount as I have been getting, do Bartons not offer this? I have no complaints with my treatment at Bartons, the staff are great, friendly and cheerful and that would encourage customers to return as I probably will.
Nancy - QLD
Another Happy Traveling Customer
We are providing feedback for a Hyundai i20 we purchased off you late 2014. We had a great buying experience with Bartons at the time unfortunately our car developed an engine management light problem in late 2015. After taking our car to our "local" Hyundai dealer we were told it had a "bellyfull of bad petrol" unquote. We live on the Gold Coast. This alleged "diagnosis" was not quite believable so we travelled up the M1 to Bartons at least 4 times - while Bartons tried to analyse and rectify the problem and again last week - where we left the car for a few days. We have received great support and attention from staff at Bartons throughout this process. Of particular we would like to mention and provide all with 5/5 - Andrew (Andy) Service Manager ( I believe) - maybe should be higher rated. Blake - service, James - service advisor, Ryon - service, Lou - service advisor. Would you please provide this feedback to those staff and our appreciation for all their help. Andrew and his staff eventually found what is commonly called I believe a "loose" or partially disconnected wire. Thanks to all.
Marion & Terry - QLD
Regular Service At Bartons. But...
My car was serviced today at Capalaba Bartons. I have serviced my car for a number of years with Barton but this time was probably the best. From complementary wash to great price, all was great. I would be happy to endorse your service department any time.
Lots of Room For The Grand Children
Myself and Trev are now proud owners of a new Subaru Forrester supplied to us by the team at Bayside Subaru . Thank you Mark Beitz , Mark de Loryn , Nick Maras and Sherryn Cleary for your friendly professional welcome , The Subaru has fulfilled all my requirements , the primary one was a safe comfortable car to carry our eight grandchildren ( at different times ). Trev being a bit techno went straight under the bonnet and on to the internet to understand CVT etc . Now he has an italian motorcycle and a Subaru to ponder over interesting and innovative technical solutions . We both are enjoying driving our forrester and will recommend Bartons Bayside Subaru to friends workmates and family . An outstanding feature of dealing with you was that when a commitment was made , it was on time and exactly what we had agreed to .
Margie - QLD
Gowing our Bartons Family
The team here were incredibly helpful and attentive when my wife and I were replacing our daily run around car. I highly recommend these guys!
No Task is to Big For Bartons
Chris and the Geoff are awesome! We traded 8 vehicles on one car (4 were trucks) nothing is to hard for these guys. Highly recommend!
Outstanding Long Car Relationships From Bartons
We've bought a lot of cars from a lot of dealers over the years and none of them have even come close to the these guys! The used car manager (Chris Regan) has been there a long time, so we always know who to talk too when we need another car for our business, or family. We've bought 7 cars so far from Bartons Capalaba Holden (it was still called Oldfield's) and I'll change my Caprice to a new one soon. I'd never go anywhere else, been there done that! From one "Car guy" to another-- Chris, you're a legend!
Bartons Helping Your Needs
Just a follow up to the feedback sign left in my vehicle last Tuesday. As far as I can tell everything is fine and the noise is no longer there. I was disappointed that the car didn't get the Wash n' Wax though timing may have been an issue. Lipke Motors asked if the car could be dropped down to them for a small repair for which I was very grateful that you did that. Thank you for replacing the bonnet protector as well.
5 out of 5. But...
A little late in commenting, but we had our new vehicles serviced for the first time in March. Our iLoad on Sat 12th March and Elantra on 17th March. We would have to give 5/5 stars on each occasion. The only area for improvement would have been to make clear prior to the appointment which service area to go to on a Saturday.
Pleasant Experience at Bartons
As requested I'm providing you with feedback in regards to my service visit on Saturday. As usual it's always a pleasant experience with you guys and I'll give you a score of 5 for this.
Robin - QLD
5 Star for Bartons
As usual my recent vehicle service was excellent & would rate it a 5 star without doubt.
Ray - QLD
Helpful and Welcoming
I recently had a car service performed on my new Challenger. I found my customer adviser Corrina helpful and welcoming. The service was completed by Doug M. It was finished on time and the car was delivered in a top condition. I appreciated the car wash voucher.Your new premises are customer friendly and comfortable. I intend to make Bartons my dealer of choice for future sevicing of my car.
Roger - QLD
5 out of 5 For Bartons
I wish to provide some feedback on the service that was done on my Mitsubishi Outlander today. It was the 105,000km service where I also raised a few issues we are having with our car ie. Squeaky noise when breaking and steering wheel shuddering. It was noted that the front brake pads needed replacing and a wheel balance and alignment. The wheel alignment couldn't be done because two tyres needed replacing which is fair enough however the other recommendations i.e. Brake pads, spark plugs, surge tank were not possible because the technician ran out of time. I also had to phone the service department at 3:30pm as I hadn't heard from them yet in regards to the issues I had with the car and their recommendations. Now I can understand that the workshop would get busy and previously your service department usually had my car ready before the expected time and have been great! However, my main concern was that I've called a service earlier than it was due because I was concerned about the noise and steering wheel shuddering and have picked up the car without it being fixed. Previous services have definitely been a 5 out of 5 but this one would have been a 2 out of 5 as I was left with an unfinished service and now have to arrange another appointment for it to get done; which is an inconvenience. I do appreciate being able to provide feedback and thank you for your time.
Anita - QLD
Top Marks Bartons
I found both your service advisor James and the tech Ryan to be excellent. After being in the automotive trade for forty years and having purchased over a dozen new cars I have found the service at Bartons to be of the highest quality that I've ever received. Top marks Bartons.
Spencer - QLD
Friendly Polite Staff at Bartons
5 out of 5 for my service polite and friendly staff car looks so clean
Karen - QLD
More than Happy With Bartons Work
Just letting you know that I am more than happy with the work carried out on my Colorado and wish to compliment your service staff for their courtesy and professionalism. I rate your customer service as 5 stars.
Greg - QLD
Trying Our Hardest to Help You
I had my Hyundai Getz which is the run car for our Newsagency. Initially we thought it was an immobiliser issue as we had an issue with it about three years ago, turns out it was a starter motor. After I booked it in James called me to explain the repair required and that a part would need to be sourced from interstate and that Tuesday was a likely time for the repair. I explained to James that I really needed the car for the week end paper deliveries as the vehicle being a two door is specifically used for this task. James got back to me very promptly and confirmed that the vehicle would be finished by Lunch time Friday. True to his word the call came through today that the car was ready to. A big thanks to the Bartons team, you have made our weekend so much easier.
John - QLD
5 Star Service with a Reward
My apologies for the delay in giving feedback for the service of my Cruze on 28 January 2016. As previously, I would rate the experience as 5 out of 5. Staff at the front desk are pleasant and attentive and the only query I had was addressed. I also appreciated the complimentary car wash as a result of my previous feedback…good idea.
Robyn - QLD